Suppliers should be actively managed. These
include suppliers of
-
hardware
-
software
-
service
-
supplies
-
consulting
Suppliers' objectives are not necessarily
compatible with your corporate objectives.
Some corporations hire independent consultants
during the assessment and strategy phase, but the deployment and
ongoing operational phase also requires supplier
governance.
Service Level Agreements (SLA) specify contractual
activities that ensure your printers are available for use. The
only way to ensure that the service vendor adheres to the SLA is to
monitor over time the critical items. These metrics
include
-
%
uptimes
-
average time
it takes to resolve any printer problems
-
frequency of
breakdown.
-
billing
accuracy
-
corporate
resources expended for the supplier.
